Privacy and data handling
Privacy Policy
How Trafflicom handles personal data collected through trafflicom.com — what we ask for, why we keep it, and how you can reach us about it.
- Controller
- Trafflicom
- Postal address
- Hatanpään valtatie 34, 33100 Tampere, Finland
- Privacy questions
- +358 3 3142 5590
What this policy covers
Applies to this website
This policy explains how Trafflicom, at Hatanpään valtatie 34, 33100 Tampere, Finland, handles personal data collected through trafflicom.com. It covers the contact form, any messages you send us, and the technical data generated when you visit the site.
It does not cover services operated by other organizations, including the official registers and authorities we refer to in our guides. Those services publish their own privacy notices, and requests about their records should go to them directly. If you are reading a guide on vehicle registration, traffic rules, or vehicle status, the same split applies: we explain procedures, while the authority that holds the register answers for the data it keeps.
Data we collect
Two kinds of information reach us: what you type into the contact form, and what the server records while you read.
- Form fields Your name, email address, and message content, together with any vehicle details you choose to include so we can answer the question you asked.
- Technical data Standard server information generated by browsing, such as the pages requested and the approximate time of the request. It is used to keep the site running.
- Not requested We do not ask for personal identity numbers, payment details, or copies of registration certificates. Please do not send those through the form — we do not need them to answer a question about procedures.
Why we use it
Contact form data is used to answer your question and to continue the correspondence if a follow-up is needed. If your message concerns a registration step, a traffic rule, or a compliance deadline, we may reply with the relevant guide or with the office that handles the matter.
Technical data is used to keep the site working and to understand which guides readers find useful. We do not use your contact details for marketing, we do not build advertising profiles from them, and we do not sell or rent personal data to third parties.
Legal basis and retention
We process contact form data on the basis of your request for information and our legitimate interest in responding to it. Messages are kept only as long as needed for that purpose and for a reasonable period afterward in case of follow-up questions.
Technical logs are retained for a shorter period consistent with operating the site. When data is no longer needed, it is deleted or anonymized. Retention periods are reviewed as part of how the site is run, so a message that is still part of an open exchange is kept, and one that is not is cleared out.
Cookies and similar technologies
The site uses cookies and similar technologies described in our Cookie Policy, which forms a separate document linked in the footer. Cookies are used for basic site functionality and, where applicable, for anonymous usage measurement.
You can control cookies through your browser settings; blocking some of them may affect how parts of the site behave. If you clear cookies and revisit a page, the site may set them again to keep that basic functionality working.
Read the Cookie PolicyYour rights
You can make any of these requests about the personal data we hold on you. We will respond within the period required by applicable data protection law.
- Access
- Ask what personal data we hold about you and receive a copy of it.
- Correction
- Ask us to correct anything inaccurate in the messages or details we keep.
- Deletion
- Request deletion of your data when we no longer need it for the purpose it was sent for.
- Objection
- Object to processing based on our legitimate interest in responding to your message.
- Supervisory authority
- If you believe your data has been handled incorrectly, you can also complain to the Finnish data protection supervisory authority.
Contact for privacy requests
Privacy questions and requests can be sent through the contact page on this site. Please include enough information for us to identify the data concerned — we may ask for verification before acting on a request.
- Phone
- +358 3 3142 5590
- [email protected]
- Address
- Hatanpään valtatie 34, 33100 Tampere, Finland
- Working hours
- Monday–Friday: 9:00–18:00